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FAQs / Help

My child is under 3, do I still have to pay for them on the Santa Specials?

if you would like your child to receive a present then please purchase a ticket. If you are happy without a present, and happy with the child on your lap then no need for a ticket.

Do I have to create a Paypal account?

We use Paypal to process all our card transactions. You can complete the payment without setting up an account by using the guest checkout which appears when you are directed to paypal. Ensure at the bottom of the form where it asks Why not Create a Paypal Account you click on No Thanks and agree to the terms and conditions. 

How long are you on the train for the Santa Specials?

You will be on the train for around 30 minutes. This will include time at 'Toyland' while you see Santa. 

I need to add extra Children to our order but can't purchase tickets for children with out an adult ticket, What do I do?

Understandably we need all children to travel with an adult. If you already have tickets booked please send an email to santa@amertonrailway.co.uk with your name, order number and a contact number and we will get back to you as soon as possible. Please do bear with us though as the railway is run entirely by volunteers. 

Do we get off the train to see Santa?

Santa comes round the train to meet all the passengers as we don’t have facilities to accommodate all the passengers away from the train. 

Are the carriages heated?

Unfortunately not. The carriages we use are old and although we have done lots to improve them they are partly open to the elements, mostly on one side. Please wrap up warm. 

Trouble with your purchase? Contact Amerton Railway

enquiries@amertonrailway.co.uk

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Amerton Railway

Company Name: Staffordshire Narrow Gauge Railway Limited